FAQ

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Will Form and Online Canadian Will Kit or
2. After you order and pay, you can log into your account and visit the downloads section.

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Will Form or
2. After you order and pay, you can log into your account and visit the downloads section.

There are two ways.
1. After you order and pay, you will receive an email with links to the Online Canadian Will Kit or
2. After you order and pay, you can log into your account and visit the downloads section.

Check your email inbox. Look for an email from us. Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase – if you do not see the confirmation email, go to the next step.
Check your junk mail folder in your email. (If it is in there, you may want to move it over to the inbox) – when you have found the email, then Click on it or open it. You will see the download links in the body of the email. Click on a link, this will take you to your account log-in page. Log in using the details in your email and then you will have access to your purchase.
Make sure you spelled your email address correctly when you ordered. If you did not receive the email, this is the most likely cause. Don’t worry, get in touch with us via our contact us page. Let us know the issue and the correct email address. We will fix it as soon as possible, usually within 24 hours Monday to Friday.

After ordering and paying, go to your account page and log in. You will locate your downloads there. 

You will also receive an email confirmation with links – see below:

order confirmation sample image

After you order and pay, you will automatically be registered on our site. You will receive an email with your username and password. Once you locate the password, you may want to keep it safe. After you have logged in for the first time, if you wish you can change your password by going to your account details.

Your email will look like this one here:

welcome-email